Valet Delivery:

We pride ourselves on the level of attentive service that we provide with our Valet Delivery, which includes: 

• Your Pilates Reformer will be hand delivered to your door by our in-house Delivery Team.
• Setup and installation of your Reformer.
• Disposal of packaging/garbage.
• Ability to answer any questions you have regarding your Reformer.

Curbside Delivery:

For areas that are not eligible for Valet Delivery, your Reformer will be delivered in its crate to your delivery address and placed on the curb. You will be provided with clear and easy-to-follow instructions on how to unbox and set up your Reformer.

If you have any questions, please feel free to contact our friendly team at hello@yourreformer.com for assistance.

Once you enter your zip code at checkout, the delivery option(s) that are available for your location will be displayed.

Reformers are delivered within 14 days of order placement.

Should the product be a Pre-Order, the expected dispatch timeframe will be clearly noted on the product page.

All accessories (except for items included with your Reformer purchase) are delivered from our Southern California-based warehouse and will be shipped separately to your Reformer.

A $10 delivery fee is applied to all accessory orders under $100. Free shipping applies for any accessory order over $100.

If you have purchased a Reformer, then any accessories you order automatically qualify for free shipping.

You can access OnDemand classes anytime through our App. Classes range from beginner to advanced with varying styles, focuses and lengths of classes available. Classes are updated and added to monthly so you can be assured that there's always something to suit your level or physical requirements.

As well as generalist Pilates sessions we also partner with physiotherapists to bring specialized programs such as pre and post-natal, active aging and injury specific classes.

When you buy or rent a Reformer from us, we'll automatically give you complimentary access to the App for a limited period of time, after which you can renew your subscription. You'll receive an email with simple instructions on how to access the App.

Our App is provided as a free gift with purchase with any Reformer for your first 3-months. Beyond this period, the App is available on a subscription basis.

For those that have an active contract for The Rental, the OnDemand classes are included for the duration of your rental period.

Follow these simple tips to keep your Reformer in top condition:

• Keep your Reformer indoors and protected from the elements.
• No food or drink on the Reformer.
• Dust/wipe down the railings once a week to keep the movement of the Reformer running smoothly.
• Wipe down the upholstery after use. To do this, just use general dishwashing detergent in water and a wet cloth. Wet the cloth and wipe down upholstery, avoid spraying liquid directly onto the Reformer, then let upholstery air dry.
• If you choose to wash the hand and feet straps, place in a delicates washing bag in the washing machine on a gentle cycle, and hang in direct sunlight to dry.
• Rotate through Reformer springs evenly, to ensure they wear well and you get the most use out of them.
• When not using the Reformer, it’s safest to leave one red spring connected so that the carriage doesn’t move if someone were to sit/place weight on it. Avoid leaving all springs on as this can wear the tension of the springs out faster.
• Springs are recommended to be replaced in a commercial setting every 24 months. You can purchase individual springs from us by emailing us directly.
• Every few months, take your carriage off the base of the Reformer and tighten the nuts on the carriage wheels to keep it tracking straight on the rails.

In addition to the Reformer’s dimensions, you will also need to consider allowing at least 10.7 inches at the end of the Reformer in front of your foot bar, and at least 10.7 inches either side for lateral movements.

Like with any piece of furniture in your home, we recommend extra protection for the flooring underneath the Reformer. Something non-slip is always a great option for stability.

All of our Reformer models are perfect for beginners and advanced users. Each Reformer has multiple spring configurations that enable ease of starting for those that are new to Pilates, all the way through to advanced progressions for advanced Pilates enthusiasts. The main difference is dependent on if you are seeking our more premium models or something a bit more home friendly. 

Our App will guide you along with introductory orientation videos to make sure you are confident using your Reformer, as well as beginner Pilates programs to give you the foundations to progress.

No, our Jumpboard & Box pack is an additional cost on a payment plan purchase. Jumpboard & Box packs are included with The Rental and any outright purchase.

No. Unfortunately we do not offer purchases on The Rental – these Reformers are specifically allocated for rental use.

However, if you really love using The Rental and want to purchase your very own Reformer, we will offer a credit of your rental bond towards your purchase and will line-up the delivery of your new Reformer when we collect The Rental so there is no downtime between renting and purchasing with us.