Privacy policy

Introduction

U Be Fit Pty Ltd ACN 129 190 450 as trustee for the Stallworthy Business Trust trading as Your Reformer (Your Reformer, we, us or our) operates the Your Reformer website https://yourreformer.nz/ (the Website) which supplies reformer beds, and the Your Reformer OnDemand application (the App) which offers a fitness program to subscribers.

We are committed to respecting and protecting the privacy of your personal information.

This privacy policy (Privacy Policy) explains how we will collect, use, share, store, and protect personal information collected from you. This Privacy Policy also describes the way in which you may access or correct your personal information that we hold, and how to contact us if you have any complaints in relation to your privacy.

We will handle your personal information in accordance with applicable privacy laws, including the Privacy Act 2020 (Privacy Act) and its Information Privacy Principles (IPPs).

 

What is 'personal information’?

‘Personal information’ includes information or an opinion about an identifiable individual. For example, this may include your name, age, gender, postcode and contact details.

 

Why we collect your personal information

The main purpose of us collecting personal information from you is so that you can access and use our Website and App, and to allow you to use and enjoy the benefits of the goods and services we supply.  You can find a more detailed explanation of the purposes for which we collect your personal information in the section titled 'How do we use your personal information?' below.

You are not required to disclose your personal information to us. However, if you do not provide the information requested, you may not be able to receive the full benefit of our Website and App, or order goods or services from us.

 

What types of personal information do we collect?

When you contact us, access or make a purchase from our Website, access, use or subscribe to our App, make an inquiry with us, sign up to our marketing communications, or otherwise contact us, we will collect some or all of the following information from you:

·         your name, home address, email address and phone number;

·         your age, date of birth and gender;

·         your login credentials used to sign in to your account on our App (on an encrypted or obfuscated basis);

·         your banking, payment and billing details, through our third party payment gateway providers (as detailed further below);

·         your social media accounts (eg: Facebook, Instagram and TikTok) where you have connected to us, and information available to us via your profile on those accounts;

·         any information you voluntarily share with us when you interact with us via phone, email, social media or other form of communication;

·         your marketing preferences such as whether you wish to receive communications from us;

·         any information that you add to the App or that is recorded in the App about your fitness journey;

·         your App usage, including when you watch videos, comment, like or favourite videos, or download other content, and we may draw inferences about you from your usage data; and

·         any other information you share with us as part of your interactions with us.

We also collect your personal information through cookies as explained in this Privacy Policy below.

 

How do we collect your personal information?

We collect your personal information when:

·         you contact us;

·         you make a purchase;

·         you visit or use our Website;

·         you access, use or subscribe to our App;

·         you submit any forms or surveys via the Website or App

·         you interact with us via phone, email, social media or any other form of communication;

·         you make a payment with us; and

·         you agree to receive marketing or newsletter communications from us.

 

How do we use your personal information?

The purposes for which we collect, store and will use your information are:

·         to create and set up your account with us;

·         to maintain your subscription on our App;

·         to enable you to make a purchase of our goods and services;

·         to prepare and deliver to you the goods and services you purchase;

·         to allow you to access and use our App;

·         to provide information about our products, Website and App including updates, competitions, promotions and marketing messages, if we have your consent, and to collaborate with third parties on promotions from time to time;

·         to obtain feedback from you so we can continually enhance the experience of our Website and App;

·         to record data and analytics for statistical and market analysis which allows us to improve our product offerings, Website and App;

·         to respond to data requests from you and to fulfil our commitments to data storage and freedom of information under relevant governing agreements and regulations;

·         to allow us to effectively respond to your complaints and enquiries;

·         to verify your information and identity and to protect against fraud and other unlawful activities;

·         to confirm your identity in order to allow you to join community chats or notice boards that we maintain or moderate;

·         to detect and prevent abuse of our goods and services (including by confirming your membership details and your use of our Website and App);

·         to continually improve our product offering and the relevance of our marketing materials;

·         to fulfil our reporting obligations to any relevant tax and regulatory bodies;

·         to share certain information with relevant third parties in order to provide services and marketing messages, as outlined below; and

·         to share information with certain third parties, as explained below.

We may also use your personal information for other purposes where permitted or required under applicable laws.

 

Do we share your personal information to others?

We respect the privacy of your personal information and we take reasonable steps to keep it confidential and protected.

Certain aspects of our business (including the Website, the App and our payment systems) are integrated with third-party software and systems (third-party vendors) and, to provide the goods and services, we will need to share personal information to these third-party providers to the limited extent required to enable and support these integrated functions and to support the goods and services.  We will endeavour to only share personal information to third parties with privacy policies in place that are committed to personal information security and complying with privacy laws.

This includes sharing your personal information:

·         with our consultants and trainers in order to provide you with the goods and services (including the content making up the goods and services);

·         with payment providers (see further below);

·         with our shipping and delivery providers (including but not limited to Australia Post, Toll, Shippit);

·         to comply with our legal obligations, including, but not limited to, where we are required to provide information under a subpoena or Court order or other mandatory reporting requirements under law;

·         with the Office of the Privacy Commissioner if you make a privacy complaint or that body makes an inquiry of us; or

·         where this is reasonably necessary for the establishment, exercise or defence of any legal claim, or otherwise required or permitted by law.

In some circumstances, we also may share certain information with relevant third parties to provide you with other services (such as competitions/promotions) or marketing messages.  If we do so, we will make this clear in the applicable terms and conditions, and ask for your consent if we are required to.

 

Payment

We use third party payment gateway providers to process your payment, including but not limited to:

·         Shopify;

·         U Screen;

·         LatitudePay;

·         CloudIO;

·         Debit Success;

·         Apple Pay;

·         Google Pay;

·         Afterpay;

·         LayBuy;

·         Humm; and

·         Stripe.

When you make a payment to us via any of these providers, you will be required to submit your banking and card information to the provider, who will process your payment details on our behalf. In some cases, the payment provider's own privacy policy or terms and conditions may apply to that payment processing. 

 

Will we transfer your personal information overseas?

 

We use a third-party cloud storage provider with servers located in Australia.

There may be other situations from time to time where we need to transfer your personal information overseas.  In the event that we need to do so, we will comply with the requirements of the Privacy Act.

Direct marketing

If we intend to engage in any marketing communications, we may send you such communications in accordance with any previous consent you have provided or any marketing communication preferences that you have notified to us, and in accordance with the requirements under the Privacy Act and the Unsolicited Electronic Messages Act 2007.

If you have previously agreed or consented to receiving marketing communications, but no longer wish to receive such marketing communications you can contact us using our contact details set out below to modify your preferences, or you can simply opt-out of such communications using the instructions or opt-out link provided in the marketing communication sent to you.

When you unsubscribe from our marketing communications, we will no longer contact you with marketing messages. However, this will not remove your personal information from our systems and will not result in you not receiving any communications from us.  For example, we may still need to communicate with you regarding operational and administrative matters in respect of the products we have supplied to you, the Website or the App (eg: we may contact you in respect of payment information, your member account or to require you to update your computer settings). If you would like to request us to completely remove your personal information, you can contact us using our contact details set out below and we will consider your request in line with the requirements of the Privacy Act.

 

How can you access and correct your personal information?

You have a right to seek access to, and correction of the personal information we hold about you.

If you have an account with us, you can log into your account and access the personal information we hold about you.

You can also request access to the personal information that we hold about you using our contact details set out below.

In certain circumstances, we may refuse to allow you access to your personal information where this is authorised by the law.

If you believe that the personal information we hold about you requires correction (for example, because the information is inaccurate, out-of-date, incomplete, irrelevant or misleading), you may request that the information be corrected using our contact details set out below.

If we refuse your request for access or correction, we will provide you with reasons for the refusal in writing, in line with the requirements of the Privacy Act.

 

How do we protect your personal information?

We take reasonable steps to protect personal information we hold about you from misuse, interference and loss, and from unauthorised access, use, modification, disclosure and destruction.

We may hold your personal information in a number of ways (including electronically and in physical format).

When your personal information is no longer required to be retained under law or retained for our operational or administrative purposes (including account keeping and compliance purposes), we will take steps to securely destroy the information or to ensure that the information is permanently de-identified.

 

Data breaches

We are committed to complying with the mandatory ‘notifiable privacy breach’ scheme under the Privacy Act.

 

Our website and cookies 

We collect data through our use of ‘cookies’, 'beacons' and other internet technologies.

Cookies are small data files which are stored on your device’s browser. Cookies are stored in order for your internet browser to navigate a website. Cookies will not identify you, but they do identify your internet service provider, browser type and browsing habits.

A web beacon is a technique used on web pages and emails to unobtrusively check that a user has accessed some content.

We will not use cookies or beacons to collect your identifying personal information. They may collect statistical information about your visit to our Website or App (such as the pages you visit on the Website) in order to remember your preferences and allow you to navigate the Website or App more easily.

The default setting of most internet browsers is to accept cookies automatically, but you can choose whether to allow cookies through your browser settings. Please note that if you deactivate your cookies, you may have difficulty accessing or using our Website and App. 

We also collect your IP address to create an audit trail of events that take place on our Website and App, and to track and aggregate non-identifiable information, your referring website addresses, browser type and access times.

 

Links

If we provide links through our Website or App to third-party websites, add-ins, plug-ins and applications, those links are provided for convenience and may not remain current or be maintained.

Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, add-ins, plug-ins or applications, and have no control over or rights in those linked websites, add-ins, plug-ins or applications. The privacy policies that apply to those other websites, add-ins, plug-ins or applications may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites, add-ins, plug-ins or applications.

 

Privacy related questions and complaints

We respect your privacy and we take all feedback, input, complaints and concerns regarding privacy very seriously.

If you have any questions about privacy-related issues, you would like to request access to or correction of your personal information, you would like further information about this Privacy Policy, or you have a concern or complaint about your privacy or the handling of your personal information by us, you may lodge your question, concern or complaint in writing to us at:

Contact Us: https://yourreformer.nz/pages/contact; or

Telephone number: +61 (03) 5947 4895; or

Address: U Be Fit Pty Ltd trading as Your Reformer (Attn: Privacy Officer) 106 Watt Road, Mornington, VIC 3931

Email: hello@yourreformer.nz.

Where you contact us, we will respond to you in line with any mandatory timeframes required by applicable law.

 

Updates to this Policy

We may update this Privacy Policy from time to time. We will make the most current version of this Policy available on our website at https://yourreformer.nz/policies/privacy-policy.

 

Effective: 21 August 2024